PRIVACY POLICY

Munoclub Company Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our custom software solutions, or engage our development services. We process personal data in strict compliance with the Data Protection and Privacy Act, 2019 (Uganda) and other applicable global data protection standards.

INFORMATION WE COLLECT

We may collect personal data about you from various sources:

• Information You Provide: Name, email address, phone number, company name, job title, billing details, and project requirements provided when you request a quote or create an account.

• Automated Information: When you interact with our websites or cloud-hosted software, we may collect technical data, including your IP address, browser type, operating system, device details, and usage patterns via cookies and log files.

• Client Data: In our capacity as a software development vendor, we may host, migrate, or process data on behalf of our corporate clients. In such cases, we act strictly as a Data Processor, while our client remains the Data Controller.

HOW WE USE YOUR INFORMATION

We use the collected data to:

• Develop, maintain, test, and optimize our software products and services.

• Fulfill obligations arising from software development contracts and service agreements.

• Process payments, manage subscriptions, and send invoices.

• Provide technical support, security updates, and critical system alerts.

• Comply with legal, regulatory, and tax obligations in Uganda.

LEGAL BASIS FOR PROCESSING

Under the Uganda Data Protection and Privacy Act, 2019, our legal basis for collecting and processing your data includes:

• Consent: Where you have given clear consent for a specific purpose.

• Contractual Necessity: Where processing is required to execute a software contract or fulfill services you requested.

• Legal Obligation: Where Ugandan law requires us to retain or process certain records.

SHARING AND DISCLOSURE OF DATA

Munoclub Company Limited does not sell or rent your personal data to third parties. We may share data only under the following circumstances:

• Third-Party Infrastructure Providers: We utilize trusted cloud infrastructure, databases, and Content Delivery Networks (CDNs) to host our software solutions. These providers are strictly contractually bound to protect your data.

• Legal Compulsion: We may disclose data to regulatory bodies, law enforcement, or court officials if required to do so by a valid legal process under Ugandan law.

DATA SECURITY & RETENTION

• Security: We implement robust technical and organizational security protocols—including end-to-end encryption, regular code audits, firewall configurations, and access control mechanisms—to prevent unauthorized access, alteration, or loss of your data.

• Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by statutory record-keeping periods in Uganda.

YOUR RIGHTS AS A DATA SUBJECT

As a data subject under Ugandan law, you possess the following rights:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete personal data.

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where it is no longer necessary for processing.

• Right to Object: Object to the processing of your data for direct marketing or profiling.

To exercise any of these rights, please contact our Data Protection Officer using the details below.

CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding these Terms of Use or this Privacy Policy, please reach out to us at:

Email: info@munoclub.com